滬通閥門(mén)售后服務(wù)
型號(hào)：
上海滬通閥門(mén)科技有限公司（原上海滬通閥門(mén)廠）保證符合：合同、標(biāo)書(shū)規(guī)定的質(zhì)量、規(guī)格、型號(hào)、材質(zhì)及性能要求，保證閥 門(mén)設(shè)備經(jīng)正確安裝、正常運(yùn)行和保養(yǎng)，在其使用壽命內(nèi)具有滿意的性能。設(shè)備制造完成后，公司對(duì)質(zhì)量、性能要求按合同、標(biāo) 書(shū)規(guī)定進(jìn)行詳細(xì)而全面的檢查，質(zhì)量達(dá)到要求，并出具產(chǎn)品合格證、檢驗(yàn)記錄。并通知買(mǎi)方來(lái)公司檢查和驗(yàn)收設(shè)備，或直接發(fā) 送需方目的地。閥門(mén)設(shè)備保質(zhì)期為安裝調(diào)試合格后 12 個(gè)月。保質(zhì)期內(nèi)，公司對(duì)設(shè)計(jì)、工藝、材料的缺陷而發(fā)生的任何不足或 故障負(fù)責(zé)，設(shè)備更換、維修所涉及的有關(guān)費(fèi)用及由此引起的相關(guān)損失由公司承擔(dān)，同時(shí)相應(yīng)延長(zhǎng)更換和修補(bǔ)零件的質(zhì)量保證期。 隨著市場(chǎng)經(jīng)濟(jì)的深入發(fā)展，市場(chǎng)的競(jìng)爭(zhēng)日趨激烈，用戶對(duì)產(chǎn)品的要求也越來(lái)越多，并且對(duì)售后服務(wù)方面的要求也越來(lái)越高，為 此公司質(zhì)量管理部門(mén)為適應(yīng)市場(chǎng)發(fā)展的要求專(zhuān)門(mén)設(shè)立售后服務(wù)組、配備了多名專(zhuān)業(yè)服務(wù)人員負(fù)責(zé)處理產(chǎn)品售后服務(wù)事宜。同時(shí) 在內(nèi)部質(zhì)量管理方面也作了多方努力，各項(xiàng)質(zhì)量活動(dòng)實(shí)行標(biāo)準(zhǔn)化、程序化、規(guī)范化管理。更進(jìn)一步完善公司閥門(mén)產(chǎn)品的售后服 務(wù)，特向用戶承諾：
1、產(chǎn)品配發(fā)檢驗(yàn)合格證書(shū)和使用說(shuō)明，以確保用戶能正確安裝和使用我公司產(chǎn)品。
2、我公司保證出廠的產(chǎn)品均按有關(guān)國(guó)際和國(guó)家標(biāo)準(zhǔn)及合同、標(biāo)書(shū)規(guī)定生產(chǎn)和檢驗(yàn)，不合格的產(chǎn)品決不出廠。保證嚴(yán)格履行、 兌現(xiàn)產(chǎn)品三包，嚴(yán)格執(zhí)行國(guó)家工業(yè)產(chǎn)品售后服務(wù)有關(guān)規(guī)定，對(duì)出廠產(chǎn)品自發(fā)貨日起的十二個(gè)月內(nèi)，在產(chǎn)品說(shuō)明書(shū)規(guī)定的正常操 作條件下公司將負(fù)責(zé)質(zhì)保期限內(nèi)質(zhì)量完好，運(yùn)轉(zhuǎn)使用正常。
3、用戶對(duì)我公司產(chǎn)品提出質(zhì)量異議，保證接到用戶提出異議后，24 小時(shí)內(nèi)作出處理意見(jiàn)。若需現(xiàn)場(chǎng)解決的，保證及時(shí)派出專(zhuān) 業(yè)技術(shù)服務(wù)人員，并做到質(zhì)量問(wèn)題不解決服務(wù)人員不撤離。對(duì)每次用戶反饋的產(chǎn)品質(zhì)量問(wèn)題及處理結(jié)果公司將予以存檔。
以上三點(diǎn)是我公司對(duì)售后服務(wù)的承諾。真誠(chéng)歡迎廣大用戶批評(píng)指正，并提寶貴意見(jiàn)參照改進(jìn)。真誠(chéng)希望合作愉快、共創(chuàng)雙贏！
Shanghai hutong valve technology co., LTD. (original shanghai hutong valve factory) ensure that they meet: contract, quality and specifications stipulated in the tender document, model, material and performance requirements, ensure the normal operation of the valve equipment by the correct installation, and maintenance, has a satisfactory performance in its service life. Equipment manufacturing is completed, the company to the quality and performance requirements stipulated in the contract, bid a detailed and comprehensive examination, quality requirements, and issue the product certificate, inspection records. Inspection and acceptance of the equipment and notify the buyer of the company, or directly to buyer's destination. The valve equipment warranty for 12 months after installation and debugging qualified. Warranty period, the company for the defect of design, process, materials and was responsible for the any inadequacy or failure, equipment replacement and maintenance of the related expenses involved and the resulting losses shall be borne by the company, at the same time corresponding quality guarantee period of extension of the replacement and repair parts.
With the further development of market economy, market competition, more and more requirements for products and is becoming more and more high to the requirement of after-sales service, for the company quality management department in order to adapt to the requirement of market development set up after-sales service, is equipped with professional service personnel shall be responsible for handling matters of product after-sales service. At the same time has also made many efforts in internal quality management, standardized quality activities, procedural and standardized management. Further perfect the valve products after-sales service, commitment to users:
1, products with inspection certificate of quality and instructions, to ensure that users can correct installation and use of the products of our company.
2, our company guarantee the factory's products are in accordance with relevant international and national standards, tender and contract regulations, production and inspection, unqualified products will never leave the factory. Guarantee strictly fulfill and deliver products three guarantees, strictly implement the relevant provisions of the national industrial product after-sales service, to the factory products within 12 months of the consignment, under normal operating conditions prescribed by the product manual company will be responsible for the quality warranty period in good condition, with normal operation.
3, users, the quality of the products of our company, guarantee after receiving the user object, to deal with in 24 hours. If need to the scene to solve, ensure timely send professional service staff, and quality problem is not solved the evacuation of the service personnel. For each user feedback of quality problems and the result of processing company will be archived.
The above three points is my company's commitment to after-sales service. Sincerely welcome the broad masses of users to comment, and precious opinion with reference to improvement. Sincerely hope to cooperate happily, and create a win-win!
上海滬通閥門(mén)科技有限公司上海總部
